Your 14-day right of withdrawal
If you buy as a consumer, you may withdraw from your online purchase without giving a reason within 14 days after you or your nominated recipient (other than the carrier) receive the goods. For goods from one order delivered separately, the period starts when the last item is received. This statutory withdrawal right does not apply to purchases made for business or professional purposes.
How to notify us
Before the period expires, send a clear statement that you wish to withdraw to heating@kolos.lv · +371 26022778 or by post to Nometņu iela 53–8, Rīga, LV-1002, Latvija. Include your name and enough information to identify the purchase, such as the order number. You may use the form below, but it is not compulsory. You do not need our prior permission to exercise this right.
Returning the goods
Send or hand back the goods to SIA KOLOS MEDIA, Nometņu iela 53–8, Rīga, LV-1002, Latvija, without undue delay and no later than 14 days after notifying us. You pay the direct return shipping cost for a change-of-mind return. For faulty or incorrectly supplied goods, contact us so we can arrange the appropriate remedy without charging you the necessary return costs. Pack the goods securely and include the supplied accessories. Original packaging is helpful, but an unopened box is not a condition of the withdrawal right.
Inspecting a product
You may handle the goods as needed to establish their nature, characteristics and functioning. You are responsible only for any diminished value caused by handling beyond that. Opening the box does not automatically remove your withdrawal right.
Refunds
We refund payments received for the withdrawn purchase, including the cost of our least expensive standard outbound delivery option where applicable, without undue delay and within 14 days of receiving your withdrawal notice. Extra costs for a more expensive delivery option are not refunded. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise; you will not incur refund fees. For a partial return, we refund the amount actually paid for the returned items and any delivery amount required by law.
Faulty goods and complaints
Withdrawal is separate from your statutory rights for goods that do not conform to the contract. Consumers may raise a lack-of-conformity claim within two years of delivery, notifying us within two months of discovering it. Depending on the circumstances, remedies include repair or replacement without charge, or a price reduction or contract termination under the conditions laid down by law. These rights are not a separate commercial warranty. Send your complaint and purchase details to heating@kolos.lv. We provide a reasoned written response within 15 working days; if a justified extension is needed, we explain the reason and new response date.
Optional withdrawal form
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: __________
Ordered on / received on: __________
Order number (if available): __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only if submitted on paper: __________
Date: __________
Delete whichever is not applicable.
If we cannot resolve a complaint
You may seek assistance from Latvia’s Consumer Rights Protection Centre (PTAC) and, where applicable, the Consumer Dispute Resolution Commission, or take the matter to court. Your mandatory consumer rights remain unaffected.